The IT Customer Support Operations Manager reports to the Director, Information Technology and provides overall leadership for ensuring the delivery of effective Information Technology (IT) support to students, faculty and staff.
Benefits: The Kern Community College District pays the entire premium for comprehensive medical, dental, vision and employee assistance plans for employee and dependents. District-financed life insurance policy ($50,000) for employee. Additional life insurance benefits and tax-deferred annuities available at employee's election. Vacation, sick leave, holidays, income protection and retirement included.
Knowledge and Abilities Knowledge of: • Technology areas such as applications, systems and networks and the inter-relationships between them • IT related process frameworks such as ITIL • IT service desk tools and best practices • Best practices and standards for installation, configuration and maintenance of workstation hardware and software • Project management principles and concepts • Best practices for providing end-user technical support • Reporting on and documenting projects and work tasks • Effective consulting, presentation, influencing, problem solving and time-management practices
Ability to: • Negotiate and manage vendor contracts and services • Set goals, define customer needs and develop action plans to meet those needs • Direct the development and implementation of short and long-term cohesive IT support strategies • Provide outstanding customer service • Implement best practices and standards for installation, configuration and maintenance of workstation hardware and software • Develop, coordinate and implement end user IT training programs • Effectively communicate verbally, in writing and interpersonally • Communicate and work effectively in a collaborative role with students, faculty, staff and administrators • Effectively manage a staff with diverse backgrounds, experiences, and responsibilities • Manage projects • Manage budgets
Education and Experience Minimum Qualifications: • Bachelor's degree, preferably in a Computer or Business related field, or equivalent combination of education and experience • Five years of progressively responsible experience interfacing with end users and performing technology problem identification, troubleshooting and resolution • Three years of progressively responsible experience in the management and delivery of IT support services • Demonstrated sensitivity to and understanding of the diverse academic, socioeconomic, cultural, ethnic, and disability backgrounds of community college students and employees. • Help Desk Institute (HDI) and/or ITIL certifications a plus
Salary Grade G
Position Number: 00079
Posting Date 12-03-2009
Closing Date Open Until Filled
Position Type: Management
Work Week 40 hours per week, 12 month position
Department 130IT0 - IT-Operating Budget
Minimum Salary: $65,107.52 per year
Maximum Salary: $92,999.10 per year
College/Site District Office
Special Instructions to Applicants First Review of Applications: Complete application packets will be accepted until the position is filled, but those received by January 8, 2010, 5:00 p.m. (Pacific Standard Time) are assured consideration. The College reserves the right to extend time limits or reinitiate the recruitment/selection process at any point.
Completed application packet must include: • Completed Online Application for Confidential/Management Position • Current resume • Letter of interest (Cover Letter) • List of six (6) professional references - Listed on application form • Copy of legible transcripts
Applicants who require reasonable accommodation to participate in the selection process should contact Human Resources to make the necessary arrangements.
Must have good trouble shooting skills and be willing to do whatever it takes to resolve technical and or mechanical issues. Basic function includes installing, troubleshooting, and maintaining mobile workstations in hospitals. Identifies, analyzes, and repairs product failures, which could include power systems, computer systems, and electronic products along with IT problems. Determines and recommends which products or services best fit the customers needs.
Key Qualifications:
A+ and Net+ certification is recommended
Associates degree in electronics/computer applications or equivalent work experience
Experience with the repair of equipment in a hospital environment is a plus
Service and repair experience on mechanical and electronics equipment
Good mechanical skills are a must: PC and networking skills are a plus
Ability to lift up to 60 lbs
Valid drivers license with safe driving record
Requirement
A self-starter who is career minded and motivated to advance to higher service technician levels
Build strong customer relationships and increase customer satisfaction by consulting with and understanding new and existing customer needs and expectations
Find unique and repeatable ways to effectively troubleshoot and solve customer equipment issues
Obtain additional licenses and certifications as appropriate
Respond to emergency evening and weekend service calls as needed
Ability to prioritize and work independently
Ability to adapt quickly to frequent changes in schedule based upon customer needs
Able to communicate with a broad range of individuals at all levels in hospitals
Ability to influence customer on the use and maintenance of our equipment
Completes assignments as agreed upon and assures customer is completely satisfied
Works independently to meet deadlines and achieve results
Must provide your own tools
Interested candidates should send resumes to:
David Troutman
Director of Human Resources
Stinger Medical
E-Mail: dtroutman@stingermedical.com
Through the Mission Planning Support Contract (MPSC), TYBRIN provides mission planning training, expertise and technical support to the Department of Defense (DoD) and Foreign Military Sales community at over 150 locations world-wide. This includes maintaining the integrity of weapons' system certified Mission Planning Environment software, 24/7/365 technical telephone support, configuration management, maintenance on aircraft mission planning systems, technical publications, system security, and fielding Mission Planning hardware and software.
TYBRIN is seeking an AFRC SSR to support primary customers by performing updates, upgrades, maintenance, and disposition of mission planning hardware/software for multiple types of aircraft, primarily the F-16. The idividual selected will:
Analyze software, hardware, and system malfunctions, and implement corrective actions.
Deliver technical briefings for users of mission planning systems, software, and data (including classified and unclassified source data) as required.
Support unit needs during exercises, daily training, deployments, and real-world contingencies.
Provide SSR support/expertise as requested by the Mission Planning Systems Support Facility.
Must be able to perform formal and informal instruction.
Anticipated start date January 4, 2010.
This position is contingent on contract modification and funding.
Education Required:
Bachelor's degree in Computer Science, Information Systems, Engineering, Business or Technical School Certificate or equivalent military training.
Experience Required:
4 years administering infrastructure support to mainframe and/or client server systems and/or DoD systems, desired.
Understanding of Windows operating systems in use by the Department of Defense
Ability to accomplish basic file download, manipulation, installation, and operation
Knowledge of networking hardware and software, and communications
Understanding of mission planning functions and external interfaces
Knowledge of computer security procedures
Ability to mitigate and recover from mission planning system software/hardware failures.
Understanding of aircraft performance factors such as climb rates, turn radius, cargo/stores capacity, and fuel burn.
Understanding of airspace, airways, airports, and navaids.
Understanding of chart basics such as datums, geo-referencing, chart update manuals (CHUM) and electronic CHUM.
Understanding of threats and their varying parametrics.
Understanding of weather as it impacts mission planning
Understanding of Air Tasking Orders (ATO) to include Special Instructions (SPINS) and related command and control systems.
Operational aircrew experience.
**Under certain circumstances must be willing and able to deploy with assigned units during peacetime and during armed hostilities in theater operations outside of the United States.**
U.S. CITIZENSHIP REQUIRED. Applicant selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.
TYBRIN is a premier provider of process-based systems and software engineering products and services. We focus on innovative solutions for our customers at the Department of Defense (DOD) and other Government organizations.
We are looking for candidates who have experience with Apple MAC. Desktop/Laptop Break/Fix, Lease Refresh, Deskside support and IMAC activity. Normal business hours. Long term position. Pay rate between $10-$13.00. Need A+ Certification, Must have hands on Break Fix experience.
