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Seasonal Customer Service Agents
Training starts Monday October 28th!
Apply here directly for immediate consideration: https://wsgc.applicantstack.com/x/detail/a2qgk7jv1xjf
Job Description: Why you and why us?
Who are our Seasonal Customer Service Agents? They are people who truly care about creating a seamless experience for our customers. Agents are trained in taking calls to assist customers with anything from placing orders and facilitating returns, to locating products and scheduling deliveries for all of our Williams-Sonoma brands. If you consider yourself a blend of determination with a heart of gold, THIS.IS.YOUR.OPPORTUNITY.
Job Duties: Your day to day
Solve the problem efficiently: Quick with quality
Make it personal: Take ownership
Inspire customer loyalty: Give them a reason to come back
Listen Carefully: Be attentive
Emphasize our effort: Because we care
What Benefits do you offer?
40% Discount on most merchandise!
Fun contests / rewards and recognition programs
Growth / Promotional Opportunities
Overtime, overtime overtime!
Pay = $12.00/hr
Essential Functions: The nuts and bolts
Address customer questions and concerns regarding product and delivery information
Provide product information, review alternative solutions if an item is out of stock and place orders for the customer.
Successfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc., guidelines.
Check inventory, process returns, issue replacements and credits for damaged or defective merchandise
Perform other duties as assigned
Qualifications: What you need to apply
High School diploma or GED
1 – 2 years previous customer service experience. Call center experience highly preferred
Experience in a performance-based or metric-driven environment
Strong ability to communicate both verbally and written with capable data entry skills
Important Facts: MUST HAVE THESE FOR CONSIDERATION
Ability to complete mandatory paid training for 3 weeks - 100% attendance is required
Must live within 25 miles of Shafter, CA
Position is full time hours only. Must be able to commit 40-50 hrs per week for the remainder of the year
Completion of our pre-employment customer service assessment (labeled "Indeed Assessment Request")